Fitness Operations Manager

Job Overview

• We are seeking an energetic, visionary, and highly organizedFitness Operations Managerto lead our premier, on-premise fitness center and restorative suite located in midtown Manhattan, New York.

This role requires a dynamic leader who is passionate about physical health, understands the latest trends in fitness and recovery technology, and possesses the creativity to market programs that generate excitement. You will manage all daily operations, lead a large, diverse team, drive engagement through innovative programming, and ensure a world-class experience for all members.

What you will do

• Strategic Leadership & Operational Management

Directly manage daily operations of the fitness center and specialized restorative suite (e.g., saunas, massage, recovery tools). Lead, mentor, and schedule a team of personal trainers, group fitness instructors, and facility attendants. Ensure the facility operates at maximum cleanliness, safety, and functional capacity. Manage operational budget, inventory control, and vendor relationships for equipment repairs.

• Programming, Innovation & Industry Trends

Stay ahead of industry trends (wearable tech, functional training, mobility/recovery) and implement them within the facility. Develop, launch, and curate creative, high-energy fitness and restorative programs that cater to diverse member needs. Oversee scheduling of personal training sessions, group classes, and workshops.

• Marketing, Member Engagement & Excitement

Develop marketing strategies to promote programs and increase participation rates. Generate excitement within the community through events, workshops, and challenges. Use internal marketing materials and email campaigns to promote the facility’s offerings. Act as the brand ambassador to drive member retention and satisfaction.

• Team Development & Leadership

Recruit, onboard, train, and provide ongoing performance management to staff. Foster a culture of excellence, high-level customer service, and passion for wellness. Conduct regular team meetings to align on goals and share best practices.

What we are looking for

Education:Bachelor’s degree in Exercise Science, Kinesiology, Health & Nutrition, or a closely related field from an accredited university. Experience:3–5+ years of experience in fitness management, preferably overseeing both a fitness center and wellness/restorative components. Leadership:Demonstrated experience leading large teams (10+ staff). Technical Knowledge:Proficiency with fitness and restorative technology/equipment. Strong capability with booking/management software Skills:

Creative, quick-thinking, and adaptable. Passionate about physical fitness and holistic wellness. Strong marketing and promotional acumen. Excellent communication and interpersonal skills.

• Certifications:Nationally recognized Personal Training Certification (NASM, ACSM, NSCA, etc.) and CPR/AED/First Aid.

About Us

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

Perks of working at Plus One, an Optum company

Health and financial

• Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options Dental and Vision coverage plans 401(k) Retirement & Savings Plan Life Insurance (team member, spouse and dependents) Short and Long Term Disability Plans Accident & Critical Illness Insurance Transportation and Parking Plans Paid parental leave

Well-being

• Paid time off Wellness rewards program Free memberships to various fitness facilities and wellness subscriptions 24/7 health and wellness support through the Employee Assistance program Entertainment and consumer discounts Inclusion and Belonging Council

Growth and development

• Free professional development courses through internal learning management systems Discounted certifications through industry leading agencies Free CPR/AED certifications Free continuing education courses and credits Employee Referral Reward program
• Please note, some of the benefits listed above are only available to team members who work full time hours.
• Equal opportunity statement

Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.

Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

For residents of California, Colorado, New York City, and Washington only:The annual salary for this position ranges from $100,000 - $115,000. Pay is based on several factors including, but not limited to, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage requirements.